Week Two

Introduction

In the first part of unit twelve we have talked about damages. In our life we very often have to talk about problems and try to solve them. The second part of unit twelve focuses on the language used when solving problems. You will have to deal with problems on the phone.

Outcomes:
After this unit you should be able to:

• describe/explain a problem,
• suggest a solution to a problem.

Tasks and Dates

This unit consists of four activities. In the first activity you will discuss the meaning of words and write an explanation for each word.

Then your will listen to people describing problems on the phone and asking for solutions.

After that you will try to make some sentences used when expressing a problem and its solution. You will study some phrases for making suggestions and giving advice.

Finally, you will try to give advice yourself.

Activity One

1) Before you start with the first activity, answer the following questions. Write your answers to FORUM 2.1. Read other student´s answers and comment on at leas two of them.

• Have you ever had to solve a technical problem on the phone?
• If you have, how did you manage?
• What problems can you have with an engine? Make a list.

2) Now read these words and look up their meaning in a dictionary. Write an explanation/definition for each word. Write your explanations to WIKI 2.2

fault, fail, remedy, defective, fracture, grade, spray, loose, drain, connection, clog, correct, replenish, element, tighten, examine, rectify, freeze, battery, vent

Activity Two

1) Listen to the recording and match the letters on the left with the correct numbers on the right. To see check your answers complete the QUIZ 2.3 - Listening.

Recording

PROBLEM	REMEDY
a) air in the system	1) replenish tank
b) defective fuel injection pump drive	2) remove and replace
c) no fuel in the supply tank	3) drain and refill
d) fractured supply pipe	4) refill with correct fuel
e) clogged fuel filter	5) vent the system
f) water in the fuel	6) check and rectify
g) poor grade fuel	7) remove and clean
h) dirty injector spray holes	8) renew the filter element

2) Listen again decide whether the statements are true or false and comlete the gaps in QUIZ 2.4.

Activity Three

Use the problems and remedies from the table in Activity Two to make sentences.
E.g. If there is air in the system, you should vent it.

Write your sentences to FORUM 2.5.

Activity Four

Now come up with some suggestions for what one should do if things go wrong in an office. Suggest at least one solution to each problem. Before you look at the list of problems study the language used for giving advice and making suggestions. Write your suggestion to FORUM 2.6.



Here are some examples:

• your light does not work
• you can’t open a door
• your radiator is frozen
• your computer won’t start