4. Communicating Concerns in a Workplace

Assertive communication is not needed just in emergency situations, but also when communicating concerns at work. This sorting exercise will provide you with some useful phrases used for communicating effectively in a workplace. Your task will be to complete the overview, so that all the phrases are categorized according to the guidelines specified in the previous task. Then complete this reading task to learn about the right way to bring a problem to a boss, and listen to an expert specifying two conditions that must be fulfilled for successfully doing so. As you watch the video, complete this task. Finally, play your part successfully in this role-play.