5. Another Emergency Case

After covering effective ways of communicating in a workplace and practising them, you can now go back to a technical topic and see another emergency case. Another aircraft incident in which poor communication and a technical problem played major roles was the one in which a plane disappeared in a high-altitude thunderstorm.  Imagine you are a member of an investigative team trying to find out the possible causes of the incident. First, you are interviewing a representative of the airline about the crash. Listen to what he says and complete the notes here. Then, complete this report on the crash of the airliner.