Apology

Can you read the symbols. Learn it and then try the Symbols Quiz.
1) / slash
2) \ back slash
3) # hash sign
4) * asterisk
5) ( open bracket
6) ) close bracket
7) - hyphen
8) _ underscore
9) @ at
10) . dot

Listen to the Apology quiz and go through the phrases for making apologies on the phone.
Pozor


Breaking bad news:
I’m afraid I have rather bad news.
I’m very sorry about this but …

Reacting to bad news:
Yes, what seems to be the problem?
Oh, dear, what’s happened?

Apologizing:
I’m really sorry about this.
I’d like to apologize for this.

Reacting to an apology:
Don’t worry. It doesn’t really matter.
That’s all right.

Yes, what seems to be the problem?
Oh, dear, what’s happened?

Apologizing:
I’m really sorry about this.
I’d like to apologize for this.

Reacting to an apology:
Don’t worry. It doesn’t really matter.
That’s all right.