Unit Three
Abschlussbedingungen
Tasks and dates for Unit 3.
Getting through
Study the phrases below. Can you find a correct heading for each phrase?
Go to the TELEPHONE QUIZ to check your suggestions.
1) Giving your name:
2) Getting through to the right person:
3) Making the connection:
4) When the person isn’t available:
a) Hannah Brown speaking.
b) This is José Carrera from TopMat International.
c) Hello, Julia. It’s Martin Green here.
e) Could/Can I speak to Peter, please?
g) I’d like to speak to Ursula Clark, please.
i) Is Joe there at the moment?
k) Shall I put you through to him/her?
m) Can I just ask what it’s about?
o) Could you please hold?
d) Just hang on a moment while I make the connection.
f) I’m afraid his/her line is engaged.
h) I’m afraid Alison isn’t available at the moment.
j) I’m afraid she is in a meeting.
l) Can I take a message?
n) Would you like to call back later?
Tips for successful telephoning:
1) Try to relax.
2) Be polite.
3) Use the right level of formality.
4) Give yourselves some time to prepare for the call.
5) Speak more slowly.
6) Don't be afraid to ask a caller to repeat something.
7) Be careful when using first names. In English using first or family names depends on the relationship.
Learn the phrases:
· I’m sorry could you say that again, please?
· Could you say that again more slowly please?
· I’m sorry I did not quite catch what you said.
· I’m sorry, could you spell that for me please?
· I’m sorry, did you say 17 or 70?
· Could I just check that I’ve noted the details down correctly?
· Can I take a message?
Read the phrases and decide which of them are more formal or less formal. Write each phrase into the correct column. Then look at the key to check your answers. The key will be published by the teacher.
FORMAL INFORMAL
What's it about? / Can I speak to Nina, please? / Certainly. /Thanks. / Could you please hold? / Could I speak to Martin please? / Hang on a moment. / Can I just ask what it's about? / Sure. /Thank you. / Shall I put you through to her/him? /Do you want to speak to him/her?
Go to the TELEPHONE QUIZ to check your suggestions.
1) Giving your name:
2) Getting through to the right person:
3) Making the connection:
4) When the person isn’t available:
a) Hannah Brown speaking.
b) This is José Carrera from TopMat International.
c) Hello, Julia. It’s Martin Green here.
e) Could/Can I speak to Peter, please?
g) I’d like to speak to Ursula Clark, please.
i) Is Joe there at the moment?
k) Shall I put you through to him/her?
m) Can I just ask what it’s about?
o) Could you please hold?
d) Just hang on a moment while I make the connection.
f) I’m afraid his/her line is engaged.
h) I’m afraid Alison isn’t available at the moment.
j) I’m afraid she is in a meeting.
l) Can I take a message?
n) Would you like to call back later?
Tips for successful telephoning:1) Try to relax.
2) Be polite.
3) Use the right level of formality.
4) Give yourselves some time to prepare for the call.
5) Speak more slowly.
6) Don't be afraid to ask a caller to repeat something.
7) Be careful when using first names. In English using first or family names depends on the relationship.
Learn the phrases:
· I’m sorry could you say that again, please?
· Could you say that again more slowly please?
· I’m sorry I did not quite catch what you said.
· I’m sorry, could you spell that for me please?
· I’m sorry, did you say 17 or 70?
· Could I just check that I’ve noted the details down correctly?
· Can I take a message?
Read the phrases and decide which of them are more formal or less formal. Write each phrase into the correct column. Then look at the key to check your answers. The key will be published by the teacher.
FORMAL INFORMAL
What's it about? / Can I speak to Nina, please? / Certainly. /Thanks. / Could you please hold? / Could I speak to Martin please? / Hang on a moment. / Can I just ask what it's about? / Sure. /Thank you. / Shall I put you through to her/him? /Do you want to speak to him/her?
Listen to some extracts of the phone call and complete the missing words in the Getting Through Quiz.