Communication with people with other mental disorders

When people around have no knowledge of the illness, they consider the behaviour of the mentally ill inappropriate and react inadequately. It is vital to keep calm, not to try to refute his or her opinions and statements (however senseless they might seem), and to react in a quiet and collected way.

Tips for efficient communication with a person with mental disorder

• Be respectful to the person.
• If they are experiencing events like hallucinations, be aware that the hallucinations or the delusions they experience are their reality.
• Communicate that you understand that they experience those events, but do not pretend that you experience them as well.
• Some people (with paranoia etc.) may be frightened - be aware that they may need more space than you. Avoid casually touching the person or standing too close.
• Keep in mind that the person may be sensitive to touch, sounds, light or color
• Do not assume that they are not smart and will believe anything you tell them. Mental illness has nothing to do with a person's intelligence level.
• Listen to the person and try to understand what he/she is communicating.
• Be honest. Being dishonest can increase a person’s fears and suspicions.
• Try to get beyond any insulting language that may be directed at you.
• Respond to anger with quiet reassurance. Try not to make any sudden moves.
• Give simple instructions for what you ask the person to do. Use short, clear direct sentences.
• Be patient, since the person may tend to focus on particular objects.
• If needed, set limits with the person as you would others.
• Call for help (police, security, or colleagues) if you feel physically threatened or need help de-escalating the person.

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