5. Closing communication


     The way a communication is closed or ended will, at least in part, determine the way a conversation is remembered.

     People use both verbal and nonverbal signals to end a conversation.

     Verbal signals may include phrases such as:
“Well, I must be going.”
“Thank you so much, that’s really helpful.”

     Non-verbal conclusions may include starting to avoid eye contact, standing up, turning away, or behaviours such as looking at a watch or closing notepads or books. These nonverbal actions indicate to the other person that the initiator wishes to end the communication.

     People often use a mixture of these, but tend to start with the nonverbal signals, especially face to face. On the telephone, of course, verbal cues are essential.

     Closing an interaction too abruptly may not allow the other person to round off what he or she is saying so you should ensure there is time for winding up. The closure of an interaction is a good time to make any future arrangements.