Week Three
Completion requirements
Information about week three.
Tasks and Dates
This unit consists of six activities. In the first activity you will share your experience in complaining with your colleagues.
Then you will listen to a phone call, make notes and fill in the missing words and phrases.
After that you will try to improve the phone call - make it more polite. You will listen to a different phone call and compare the differences.
In the fifth activity you will look at and practice the words and phrases used when complaining.
Finally, you will work in pairs in FORUM 3.5 – Complaining and complain about a product/service.
Then you will listen to a phone call, make notes and fill in the missing words and phrases.
After that you will try to improve the phone call - make it more polite. You will listen to a different phone call and compare the differences.
In the fifth activity you will look at and practice the words and phrases used when complaining.
Finally, you will work in pairs in FORUM 3.5 – Complaining and complain about a product/service.