Week Four

Now read the response Mr Birel received from the car rental company. Go to QUIZ 4.6 - Letter 2 and complete the gaps using the words from the box.

Dear Mr Birel,

I am writing to you today on 1._________________ of the car rental crew here at Pilsen Car Rental. You recently wrote us a letter 2.___________________your dissatisfaction with the state of the car you recently rented from our company.

You 3. _________________________in your letter that our car windscreen wipers stopped functioning and the brakes stopped working. 4. ________________________to the poor state of the car you had to pay for the car service in Berlin to be able to get back home.

Our 5. _________________show that our staff informed you that this particular car was not serviced but you insisted on having it since you were under time pressure. 6.___________________, we cannot have offices in all cities in Europe and this is why we inform our customers about the state of our cars. Even so, we are very sorry to put you to 7.______________________________.

On behalf of our company, I would like to offer you a 8. ____________________of 10% off on your next rented car. Please 9. _____________________ the enclosed certificate as our apology. Feel free to call our office at 888-777-6666 if you have any further questions or concerns.

Sincerely,

Martin Novák

Martin Novák

Senior technician