COMMUNICATION WITH CONFLICTING PERSONS

Conflicting individuals

• Mental unbalanced, disharmonious, anomalous individuals.
• People aggressive, strongly dominant, egocentric, blaming others.
• Neurotic, unstable, touchy, inflammatory, moody and hysterical.

It is necessary to distinguish people who are in a difficult life situation from people who always cause communication conflicts and have a personal tendency to manipulate other people.

In the event that these are people who inadequately addresses the demanding life situation, it is necessary to apply the principles of crisis communication. In the latter case, assertive methods of resisting manipulation are functional.

 If you are interested in assertiveness, you can use the following link:

http://www.openlearningworld.com/innerpages/Assertiveness%20Training.htm

Communication with people who are conflicting 

• Always discuss in a friendly manner.
•  A friendly smile disarms.
•  Act reasonably confidently.
•  If someone verbally attacks us, look at him as a person who cannot act otherwise ("poor man")
• Tune to the opponent's wavelength.
•  When criticizing, agree with its experience and emotion.
•  Ask questions that the other person must answer in the affirmative.
• Don't skimp on words of appreciation.
• Change the connection "YES, BUT" to "YES AND".
• Ask your opponent for advice.
• Create a retreat path for him.
• In a particularly critical situation, do not react for a while and do not say anything.