By the end of this section you should know what the course covers and how it is organised, be able to name the three soft skills it builds, which are critical conflict awareness, reflexive positionality and ethical communication awareness, understand what the course deliberately does not attempt, and have a record of what you already thought about conflict before the material started working on it.

That last point is what connects this section to the next. Unit 1 sets out the claim the rest of the course rests on: that a conflict is better read as a situation organised by power than as a clash of personalities. Several of the baseline items were written to sit directly against that claim, so leave your answers as they are rather than correcting them, and notice where the next section pushes against them.