Three hours have not made anyone a mediator, and the course did not try to. What you have instead is a way of reading a conflict: seeing the structure under the exchange, separating being able to speak from being heard and from being believed, locating yourself inside a situation you are also judging, and asking who pays for whatever you decide to do next. The six options in this section are deliberately modest, and the five questions are there to stop a well-meant move from transferring risk onto someone who did not agree to carry it. The reading comes first, because the most common way that well-intentioned people make a conflict worse is by acting decisively on an account of the situation that was wrong in a direction their own position made invisible to them. What remains is the course conclusion, your results and your certificate, and the one-page checklist, which is worth keeping somewhere you will actually see it before the next difficult meeting.